Refund policy
At ObaPet, we want you to feel confident with your purchase. Please review our return and refund policy below.
Return Period
You have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at info@obapet.eu.
Returns must be requested before sending any item back. Items sent without prior approval will not be accepted.
Once your return is approved, we will provide instructions on how and where to send your package.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as pet food or plants)
- Personal care items
- Custom or personalized products
- Gift cards
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.
European Union – Right of Withdrawal
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
Items must be returned in their original condition, unused and in original packaging.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be processed to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@obapet-eu.com